Ensure your ongoing professional success by developing the essential communication skills that boost your confidence, credibility, and reputation in the workplace. You’ll save time and gain productivity by learning and implementing clear communication strategies for every on-site and remote situation.
Do you ever feel frustrated by email you write and send that never gets answered? In this fast-paced class, you will acquire the tools to get your email noticed, opened, read, and most importantly, acted upon.
Master the fundamentals of business writing and you will become a more confident and successful communicator.
How could you benefit by simplifying and increasing the readability of documents you send to colleagues and customers? Would you be able to spend less time on the phone answering follow-up questions or responding to their email? Master the techniques to write in simple, plain language, using words that clearly convey your message the first time and move your readers to action.
Do you ever feel like your audience doesn’t understand your technical message? In this class you will acquire the skills to write clear, concise, and professional reports, proposals, instructions, IPWs, evaluations, and presentations to both technical and non-technical audiences.
"Very engaging and informative. Strongly believe I will see results based on applying these methods. I will implement subject lines, data mapping, and bottom lining to get more frequent responses and collaboration."
You will develop skills to communicate with power and confidence to manage your brand and be perceived as a rising leader in the organization. Become more indispensable and visible in the organization by learning the skills of “managing up” to communicate appropriately to your boss and others in leadership positions.
Get the skills you need to leverage your voice and improve your customer service skills. Communicate more effectively with customers and clients on the telephone.
Do you ever worry if others’ perception of you isn’t positive, especially when you’re under stress? How would you benefit if you were viewed as a highly credible member of your team and the organization? You will acquire the skills you need to ensure your written and verbal communications create a positive perception of you, your team, and your manager.
Never be without the skills you need to communicate with confidence and poise in meetings to safeguard your brand. How would you feel if you had the ability to think on your feet, control your emotions under stress, and manage difficult people, even those in senior positions?
To succeed in business today, you need more than the skills and intelligence to do your job. You must also possess a high degree of emotional intelligence to effectively work with and relate to others. Increase your emotional intelligence by learning how to be aware of, control, and express emotions, manage body language, and handle interpersonal relationships with good judgment and empathy.
"We have had the pleasure of working with Judy Griffin in the NC State MBA Program for over six years. Her classroom style is collegial and very appropriate for adult learners. Judy has researched what today's business leaders must know to communicate effectively and get results. I wholeheartedly recommend hiring Judy to learn how to present your organization in the most professional light possible."North Carolina State University
Do you ever scramble for the correct word? Do you still grapple with when to use bullets versus numbers? In this class, you will conquer the most common grammar mistakes in business today from A to Z, making you more confident in all your communications.
Avoid the 26 most common grammatical mistakes—from A to Z—that hamper communication and ultimately hurt your credibility.
When do you use who or whom? How do you use a comma? What is the difference between affect and effect? Does grammar confuse and intimidate you? Do you ever feel frustrated or embarrassed about not knowing the rules of grammar? Master the most common grammar errors prevalent in business today and be more confident that all your communications are correct.
Designed as a follow-on to Grammar for Professionals, this class will provide you with a deeper dive into the topics presented in the original class. You will also review additional grammar rules that will bolster your confidence in writing daily communications.
"Finally, professional training that gives real world useful information!"
Does presenting in front of others make you nervous? You’re not alone. Public speaking is the number one fear of business people. Learn how to plan, design, and deliver effective presentations (both PowerPoint driven and stand-alone) to be more confident and calm in your next presentation.
Hone your presentation skills in a small group setting and receive immediate feedback from the group.
"Enjoyed the interactive aspect of the class. I now have many ideas and information to apply to my presentations and share with others."
Gain the confidence and master the skills to acquire new customers for your organization and manage the business relationship with them. Develop a plan for each prospect and customer to proactively—rather than reactively—stay in contact and communicate the right message at every stage of the sales cycle. Eliminate pitfalls that trip up even the most seasoned sales people to maintain your confidence and image during a meeting or presentation.
"I really enjoyed the POWERPOINT session on Wednesday! Great material and wonderful delivery. My sales staff is better prepared to sell than they were on Monday!!"
Ensure your meetings run smoothly and productively. This class will help you lead efficient and engaging face-to-face or virtual meetings with colleagues, business partners, and customers.
Take away tips to manage challenging attendee types who can derail the meeting. Discover ways to encourage attendees to contribute to the discussion. Learn techniques to keep the group focused and on track.
"You have a great communication style, easy to listen to and comprehend. Enjoyed every bit of it!"Seminar Planner, NC Association of CPAs
Any of the above programs can be delivered in a 45-minute presentation format with Q&A to follow.