Write It Right: Communicate with Confidence

Would you like your staff to shorten the time they spend on writing business communication? Do you want them to write more confidently, powerfully, and succinctly? Write it Right will help your staff write letters, memos, e-mail, reports, and other routine business documents that are clear, concise, and professional. In this highly interactive, fast-paced session, your team will learn the following top ten Business Writing Best Practices to ensure communication success:

1. Write with the reader’s needs in mind to minimize misunderstandings and miscommunication.
2. Bottom line each document to accommodate busy readers and to conduct business more quickly.
3. Establish and maintain a professional tone to capture the reader’s interest and confidence.
4. Write relevant e-mails and follow etiquette protocol to ensure reader engagement, comprehension, and response.
5. Overcome writer’s block using the Document Mapping™ tool to jump-start each document and eliminate the need for multiple rewrites.
6. Write concisely and precisely to avoid confusion and save the reader’s time.
7. Enhance document readability—via the Readability Mapping™ technique—to help readers quickly find pertinent information.
8. Revise awkwardly structured sentences to increase reader comprehension.
9. Eliminate common grammar and punctuation errors that can hamper communication and diminish credibility.
10. Edit and proofread documents carefully to maintain your company’s image.

Pre-work: Have your staff bring a short document to class for review and discussion in breakout groups.